Home Care & Maintenance

Maintaining your home is a team effort. You take care of the small stuff and we take care of the big stuff. It is important to understand what issues we handle and what issues are yours to manage. 

Here is a list of what you should be prepared to handle:

Air Conditioning:

You take care of:   Changing the air filters monthly and replacing the thermostat batteries as needed.

We take care of:   Everything else

Appliances:

You take care of:   Changing water filters in the fridge as needed and keeping everything clean
We take care of:   Everything else 

Home Exterior:

You take care of:   Keeping everything clean and free from debris, mold or mildew including the home’s exterior, walkways, walls, first floor gutters, fences, mailbox, and driveway.
We take care of:   Fences, your garage door, roofing, second floor gutters, and the home’s structure.

Irrigation:

You take care of:   Setting the clock, testing the system weekly for correct function, and adjusting and replacing broken sprinkler heads if needed.

We take care of:   Repairs to the clock, electronics, pumps and underground pipes.

Lawn & Landscaping:

You take care of:   Everything between the ground & 8’ high
We take care of:   Everything underground & above 8' high 

Home Interior:

You take care of:   Minor toilet or drain clogs, changing light bulbs, regular cleaning, small hardware issues, etc.
We take care of:   Water and drainage line breaks, plumbing leaks, plumbing hardware, and water heater issues. 

Pest Control:

You take care of:   Regular pest control for common pests like ants, roaches, spiders, scorpions, beetles, and small rodents.
We take care of:   Large rodents, bee hives/wasp nests, birds, or termites that have taken up residence in the home or attic. 

Pool (if applicable):

You take care of:   Regularly skimming and emptying the skimmer basket, removing toys from the pool after use, keeping the pool safety fence up and the gate locked whenever the pool is unsupervised and unused.
We take care of:   Weekly maintenance, such as chemical balancing, general cleaning, and equipment upkeep.

Smoke Detectors:

You take care of:   Checking and changing batteries
We take care of:   Repairing or replacing malfunctioning units 

Every maintenance issue is important to us, but some maintenance issues are critical for us to address immediately. 

Electrical Issues:   When there is sparking, fire, smoke, or overheated fixtures

Fire:   Call 911 immediately and get to a safe location before contacting us.

Gas Leak:   If you smell gas, exit the home and immediately call the fire department. Once the home is safe, please contact us.

Plumbing Issues:   That result in flooding.

Structural Damage:   To the roof, foundation, or walls.

Theft:   Please notify the Police immediate and make a report, then contact us.

To report any emergency maintenance issue, please call (832) 409-1468

We are happy to take care of any maintenance requests, however, if the maintenance is for something that falls under your responsibility, a minimum service fee of $150 will apply.

If you have any questions about these maintenance responsibilities, service issues, or what constitutes a maintenance emergency, please contact us at (832) 409-1468 or CustomerCare@AWMngt.com. 

We can resolve most maintenance requests without you having to wait at the home? By giving us Permission to Enter, our trusted technicians can access the home through a key left in the lockbox. This is a safe and secure way for Progress Residential to service your home without taking time out of your busy day.

Please note: minors may not be left unsupervised in the home and pets must be secured while our technicians perform their job in the home.